Shipping Policy

 

1. Who we ship with

We ship your order with PostNL, DHL or DPD. Which carrier is used depends on the package and the delivery address; we choose the most suitable option. For each shipment, you will receive a track-and-trace code with which you can track your package.

2. Shipping costs

  • Shipping costs are displayed before you complete your order, so you always know what to expect.
  • Standard shipping costs within the Netherlands: €7.95.
  • Free shipping for orders over €75
  • Different rates apply for shipping to other countries; these will be shown at checkout.

3. Delivery area

We deliver throughout Europe. If you place an order with a delivery address outside our delivery area, we unfortunately cannot process it.

4. Processing and delivery times

  • If you order on a weekday before 4:00 PM, we will ship your order the same day.
  • Orders placed after 4:00 PM, on weekends, or on public holidays will be shipped on the next business day.
  • Delivery is then usually the next business day. Please note that this is an estimated timeframe and not a strict guarantee: actual delivery depends partly on the carrier.
  • During busy periods (such as around holidays or promotions) or for products with a different delivery time, delivery may take longer. If a product has a different delivery time, we will state this with the product.
  • We will execute accepted orders within 30 days in any case, unless otherwise agreed. If this is not possible, we will inform you in good time and you may cancel the order free of charge, after which you will receive a refund of the amount paid.

5. Tracking delivery

Once your order has been shipped, you will receive a confirmation email with a track-and-trace code. Through this link, you can see the status of your shipment and, with most carriers, also adjust the delivery time or select a pickup point.

6. Not at home

If you are not at home during delivery, the carrier will follow its own procedure: often a second delivery attempt, delivery to a neighbor, or drop-off at a pickup point. The exact procedure varies per carrier and can be found in the track-and-trace communication.

7. Incorrect or incomplete address

If you provide an incorrect or incomplete delivery address, we cannot guarantee correct delivery. Additional costs incurred because a shipment has to be resent may be charged to you. Therefore, please check your address details carefully before ordering, and if there is an error, contact us as soon as possible via [email address].

8. Damaged, missing, or delayed shipment

  • Received damaged? Please report this as soon as possible, preferably within [e.g., 48 hours] of receipt, via [email address], preferably with photos. We will then arrange a suitable solution.
  • Package not arrived or long-term "in transit"? Contact us, and we will initiate an investigation with the carrier.
  • The risk of damage or loss only transfers to you at the moment you or a person designated by you receives the product. Until that moment, we bear that risk.

9. Returns

Do you want to return a product? As a consumer, you have a 14-day cooling-off period (right of withdrawal). How this works and who bears the return costs can be found on our returns page. 

10. Questions?

Do you have a question about your shipment? Contact us via:

Grow Your Brand (oneQ)
E-mail: one-q@growyourbrand.nl
Phone: +31 6 23 74 92 92