Shipping policy

Shipping Policy

1. Who We Ship With

We ship your order using PostNL, DHL, or DPD. The carrier used depends on the package size and the delivery address; we always select the most suitable option. For every shipment, you will receive a track-and-trace code to follow your package.

2. Shipping Costs

Shipping costs are displayed before you complete your order, so you always know what to expect.

  • Standard shipping costs within the Netherlands: €7.95.

  • Free shipping: Available for order amounts from €75.

  • International shipping: Different rates apply to other countries; these will be visible during checkout.

3. Delivery Area

We deliver throughout Europe. If you place an order with a delivery address outside our delivery area, we will unfortunately not be able to fulfill it.

4. Processing and Delivery Times

  • If you order on a business day before 4:00 PM, we will ship your order the same day.

  • Orders placed after 4:00 PM, on weekends, or on public holidays will be shipped the next business day.

  • Delivery usually takes place on the following business day. Please note that this is a target timeframe and not a firm guarantee: actual delivery depends partly on the carrier.

  • During busy periods (such as holidays or promotional events) or for products with a non-standard delivery time, delivery may take longer. If a different delivery time applies to a product, this will be stated on the product page.

  • In any case, we will fulfill accepted orders within 30 days, unless otherwise agreed. If we are unable to do so, we will inform you in a timely manner, and you will have the right to cancel the order free of charge, after which you will receive a full refund.

5. Tracking Your Delivery

As soon as your order has been shipped, you will receive a confirmation email containing a track-and-trace code. Via this link, you can view the status of your shipment. With most carriers, you can also adjust the delivery window or select a pickup point.

6. Not At Home

If you are not at home at the time of delivery, the carrier will follow their own procedure: this often involves a second delivery attempt, delivery to neighbors, or dropping it off at a pickup point. The exact method varies by carrier and can be found in the track-and-trace communication.

7. Incorrect or Incomplete Address

If you provide an incorrect or incomplete delivery address, we cannot guarantee proper delivery. Any extra costs incurred because a shipment needs to be resent may be charged to you. Therefore, please double-check your address details carefully before ordering and, in case of an error, contact us as soon as possible via [email address].

8. Damaged, Missing, or Delayed Shipments

  • Received damaged? Please report this as soon as possible, preferably within [e.g., 48 hours] of receipt, via [email address], ideally including photos. We will then provide an appropriate solution.

  • Package not arrived or delayed in transit for a long period? Please contact us, and we will initiate an investigation together with the carrier.

  • Risk transfer: The risk of damage or loss only transfers to you at the moment you, or a person designated by you, receives the product. Until that moment, we bear the risk.

9. Returns

Would you like to return a product? As a consumer, you have a 14-day cooling-off period (right of withdrawal). How this works and who covers the return costs can be read on our returns page.

10. Questions?

Do you have a question about your shipment? Please contact us via:

  • Grow Your Brand (oneQ)

  • E-mail: one-q@growyourbrand.nl

  • Phone: +31 6 23 74 92 92